Q: Cold Temperature Shipping
A: Please do not worry about whether products are able to be shipped in the cold weather. We have heat packs to ensure your items will not freeze. This will however incur an additional $2 surcharge
Q: Returns in store
A: Please bring in your receipt along with your original payment method within 30 days in unopened original packaging for full refund or exchange. If some of these terms cannot be met, return or exchange may be refused or store credit may be issue in lieu.
Q: Returns online
A: Return or exchange shipping fees are the responsibility of the purchaser must be completed on line within 30 days of original purchase. Items must be returned or exchanged in unopened original packaging for full refund to be issued. Refunds or exchange will not be issued unless all the above terms are met. If some of these terms cannot be met, return or exchange may be refused or store credit may be issue in lieu.
Q: Cancelation of classes
A: Full payment of fees is due upon registration
Minimum cancellation is 48 hours prior to class or event resulting in store credit. Cancellation with less than 48-hour notice will forfeit fees.
Q: Cancelation of Mini Retreats
A: Payment is due in full at time of registration for Mini Retreat which is held the 3rd Saturday of each month.
Minimum cancelation is 48 hours prior to Mini Retreat Day resulting in store credit to be used towards upcoming Mini Retreat Days
Cancellation with less than 48 hour notice will result in forfeit of fees.
Q: Cancelation of retreats
A: Weekend Retreats
A deposit of $100.00 is required to secure your spot. The remainder of fees are due 7 days prior to event.
Minimum cancellation is 7 days prior to event which results in a forfeit of the $100 deposit. If full fee has been paid, the difference results in store credit being issued.
If cancellation occurs within 7 days, due to non-medical issue this results in forfeit of the full price of event. If you have not paid the full fee amount (which were due 7 days prior) you will be charged the remaining fees.
Q: Special orders
A: If you need a supply that you don’t see on our website, there is a chance that we can bring it in for you. If one of our regular suppliers have the item available, the cost of your item will be just our standard price which we can let you know prior to ordering. If we have to go outside our regular supplier, then additional charges may apply to cover shipping or other charges. Again, we will let you know cost prior to ordering. All special orders require a 50% deposit prior to ordering with the remainder due at time of pick up or shipping. If you are not local and require your special order to be shipped from us, standard shipping rates apply.
Q: Clearance items
A: Clearance items are final sale and are not eligible for return or exchange. Clearance items are in as-is condition.
Q: Covid regulations
A: Due to Covid-19 ever changing regulations, please contact us for the updated guidelines and requirements for class attendance, mini retreat attendance, retreat attendance, and Maker Host Group attendance etc.